Privacy Policy

1. Introduction

Protecting your personal information is important to MelBet App Pakistan (“MelBet”, “we”, “us”). This Privacy Policy explains how we collect, use, store, and protect your data when you access https://mel-bet.app or use the official MelBet mobile applications for Android (APK) and iOS in Pakistan.

By using our services, you acknowledge that your data may be processed under the laws applicable to our operating license (Curaçao eGaming) and other relevant data-protection standards. Where required, we obtain your consent for specific processing (e.g., marketing).

2. Data Controller

Controller for the purposes of this Privacy Policy:
MelBet App Pakistan
Email: privacy@mel-bet.app
Support: support@mel-bet.app
Phone: +92 21 12345678

3. Categories of Data We Collect

We collect and process the following types of information to provide and improve our services:

• Identification data: full name, date of birth (18+), country, address, phone number, email, identity documents (e.g., CNIC, passport, driving license) for KYC.
• Account data: username, encrypted password, device identifiers, preferences, login logs, account status.
• Payment data: card details (tokenized), bank information, e-wallet details (e.g., Skrill, Neteller, AstroPay), crypto wallet info (e.g., BTC/ETH/USDT), transaction history in PKR.
• Usage data: IP address, app/website activity, crash logs, device & browser information, approximate location, cookies and similar tracking data.
• Communications: live chat records, email/support correspondence, verification notes.

4. Purposes of Processing

Your information is used for:

• Creating and managing your account, including KYC verification and age checks (18+).
• Processing PKR deposits/withdrawals, handling payments, preventing fraud and chargebacks.
• Providing betting, live streaming, casino and promotional features in the app and on the website.
• Customer support and service communications (e.g., account notifications, security alerts).
• Marketing (only with consent), in-app messages and push notifications about offers you opt into.
• Security, dispute resolution, regulatory reporting, and compliance (e.g., AML/CTF obligations).
• Analytics to improve stability, performance, and user experience of the MelBet App.

5. Legal Bases

We rely on the following legal bases (as applicable):

• Contract performance: to deliver the services you request (account, bets, payments).
• Legal obligation: to meet AML/CTF, age verification, record-keeping, and licensing requirements.
• Legitimate interests: protecting our platform, preventing abuse, improving services.
• Consent: for certain marketing communications, cookies, and optional features.

6. Retention

We keep data only as long as necessary for the purposes described or as required by law and licensing rules. Typical retention ranges from 5 to 10 years for financial/KYC records. When no longer needed, we securely delete or anonymize your data.

7. Cookies & Tracking

We use cookies, SDKs, and similar technologies to remember preferences, secure sessions, analyze usage, and personalize content. You can adjust cookie settings in your browser or device. See our Cookie Policy for details on categories and retention.

8. Sharing & Recipients

We may share your data with:

• Payment processors & banks: Visa, Mastercard, Skrill, Neteller, AstroPay, local bank transfer partners, crypto payment gateways.
• Verification & compliance providers: KYC/AML screening, fraud prevention services.
• Technology & hosting partners: cloud hosting, security providers (e.g., DDoS/SSL), analytics tools.
• Regulators and authorities: where required by law or licensing conditions.
• Professional advisors: auditors, legal counsel for compliance and dispute handling.

We require recipients to implement appropriate safeguards and process data only under our instructions or applicable law.

9. International Transfers

Because we operate internationally, your data may be transferred to and processed in countries outside your jurisdiction. We implement safeguards such as contractual protections and industry-standard security controls to ensure an adequate level of protection.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access and obtain a copy of your personal data.
• Rectify inaccurate or incomplete data.
• Request deletion (where no legal obligation requires retention).
• Restrict or object to certain processing (e.g., direct marketing).
• Withdraw consent at any time for consent-based processing (does not affect prior processing).
• Request portability in a commonly used, machine-readable format (where applicable).

To exercise your rights, contact privacy@mel-bet.app. We may request proof of identity to protect your account.

11. Security

We apply technical and organizational measures to protect your data, including SSL encryption, access controls, secure credential storage, anti-fraud monitoring, network protection, regular patching, and employee training.

12. Children

Our services are strictly for users aged 18+. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us and we will promptly take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is posted on this page and is effective upon publication. We encourage you to review it periodically.

14. Contact

For privacy questions or complaints, please contact us:

• Email: privacy@mel-bet.app
• Support: support@mel-bet.app
• Phone: +92 21 12345678
• Website: https://mel-bet.app

Last updated: April 2025